This website is operated by Stephanie Chan trading as ‘What The Tech’. Throughout the site, the terms “we”, “us” and “our” refer to What The Tech.
What The Tech offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – YOUR REPAIR
We will always make reasonable efforts to repair your device subject to the availability of parts required. This includes warranty claims.
Whilst it is unlikely that any data will be lost during our repair it is important that you back up any data prior to your repair booking.
We will conduct all repairs using our reasonable care and skill.
Your repair will be managed through our booking system which will notify you primarily by email throughout the process and once your repair is completed. Whilst we have your device please check your emails regularly to avoid any delays with your device being returned back to you.
In the event, we are unable to complete your repair or there will be further charges to complete your repair we will notify you immediately via email or telephone.
We reserve the right to dispose of any equipment which is not collected within 90 days of completion.
We reserve the right to use sub-contractors or specialist consultants when necessary to complete the repair work. This may involve posting your device.
Devices that require rework to frames due to bad dents and indentations our technicians may need to straighten or file away small areas to ensure the correct positioning of the replacement glass and to prevent any sharp edges causing injury.
As part of our quality control, we conduct both pre and post-test to your device to help identify any additional faults and to test the device before returning it back to you. Our testing is completed manually or through the manufactures diagnostic settings. Whilst we make every effort to warn customers of additional and potential faults, this cannot be always known in advance and we, therefore, cannot be held liable for any additional faults identified as a result of the repair process.
If we are not granted access to your device to complete the necessary pre and post-test this could void any warranty we provide.
If your handset has water/splash resistance capabilities this function may be lost during the repair. If you have any concerns please speak to an adviser for more details.
Our liability for the finger/face ID recognition working after a repair is limited to us replacing the component if damaged by our workmanship. This may result in the finger/face ID function no longer working. We have a plausible success rate of repairing devices with no workmanship damage.
Successfully completed repairs cannot be cancelled or refunded.
SECTION 2 – OUR PARTS
What The Tech use original (OEM) or high-quality AAA graded parts to complete all repairs. Our high quality replacement parts for the repairs offer same functionality but in some cases displays may have slightly different colour saturation or brightness. If you would prefer to source your own part(s) for us to complete the fitting only then please let us know prior to booking your repair. We may need to verify the part before you purchase it to ensure that you are purchasing the correct part required.
For Apple iPad Mini/Air repairs please be aware that not all of the replacement digitizers come equipped with the sleep/wake sensor needed for use with magnetic cases. If you are using a magnetic case and would like to continue using the sleep/wake function please contact us before booking your repair.
SECTION 3 – DELIVERY AND TIMESCALE
We provide free post return service for all repairs and your device will be mailed to you by post on the same day it is repaired.
As a company we aim to complete all repairs within 24 to 48 hours of receiving it. However, it is not a promise as every repairs has its own issues that needs different time period. About 99.3% of the repairs received by us are completed within the same day but if there are further issues the process may be slowed down.
While repairing if we find that it will take longer time period, we will notify you by email stating the reason for such delay and along with the estimated completion date. You can also track your repair status through the repair tracker to know if there are any new developments.
The repair may be delayed when we have to order any new parts. You will be getting updates of the whole process.
Motherboard repairs can take up to 10 working days and may need to be completed by our motherboard technicians who do not always work out of our main office.
Liquid damage repairs can take up to 5 working days unless they require motherboard repair work which would then be up to 10 working days.
All services are subject to our working hours and availability of staff to complete the repair. To avoid any disappointment it is always best to pre-book your repair.
When using our postal service What The Tech will provide postal labels for your parcel and send them to your email. We generally use Royal Mail, Evri, DPD or DHL. DHL offer collection from your chosen address, however, Royal Mail may require you to drop your parcel at a local post office or drop off point.
What The Tech will pay the necessary insurance provided through the postal company to cover your device up to the value of £1000.00 any additional cost for insurance on goods over this value will be covered by you. If a device is lost or damaged through transit then What The Tech will support you the customer with any insurance claims through the postal company.
It is recommended that devices are sent to What The Tech in appropriate packaging i.e. boxed with bubble wrapping and well-sealed. What The Tech accepts no liability for damages caused to devices during transit. We also advise that if you are using your own postal service that you ensure you have adequate insurance cover for your device should your device be lost or damaged within transit.
Covid-19 collection/delivery. There will be no insurances for goods collected by us or delivered to us using any of our courier services during the Covid-19 pandemic. Most courier companies have now removed the right to claim for devices lost or damaged when in transit due to social distancing measures.
SECTION 4 – FREE DIAGNOSTICS
Our free diagnostics covers you for basic software and hardware testing and does not involve having to enter the device to discover the issue. If we have to enter the device to determine the fault then our minimum charges will apply. This will be £10.00 for smartphone and £15.00 for laptops, consoles, tablets and any other electronic device that we repair. If we diagnose the fault and you decide to go ahead with the repair then our minimum charge will be factored into the full repair cost.
SECTION 5 – CALL OUT REPAIRS
Our call-out repair service can be used for onsite repairs or for collection and delivery of your device.
Our technicians will aim to collect or repair your device on your preferred date and time, if our technicians cannot collect or repair your device on your preferred date/time we will inform you in advanced. Your preferred delivery date must be at least 1 working days after booking and cannot be on the same day as booking unless agreed by us.
When choosing the call-out service option it is important that you are available for the agreed date and time as any rearrangements will result in additional charges.
Our call-out service is operated within a 5-mile radius of our office however if you are outside this boundary please give us a call and we will advise if we are able to get to you. A surcharge of 45p per mile may be added for areas outside of our 5-mile radius.
SECTION 6 – REPAIR LIABILITY
Our liability will be limited to the cost of replacing a like for like or similar device should your device be damaged to the point of being beyond economical repair due to the negligence or willful misconduct whilst in our possessions. We accept no responsibility for any data that is lost or corrupted during the process of our repair as this should be backed up prior to us receiving the device.
You are expected to understand that whilst we take every care in repairing and looking after your device, during disassembly or assembly some minor damage, scratches or blemishes may occur from the work we carry out. We do not accept liability for any minor damage caused during the process of our repair. Any unreasonable damage will be covered by What The Tech by way of repair or replacement if deemed non-repairable.
With some manufactures now coding the Touch ID/Face ID to the mainboard. What The Tech will not be held responsible if the Touch ID/Face ID feature fails post repair. Please refer to section 1 for more details.
Guarantees/warranties are not insurance backed.
SECTION 7 – ONLINE STORE TERMS
Repair/Service Cancellations
It can take many hours to fully diagnose and repair your device and often we need to purchase parts that are required for your repair. If at any time you decide to cancel the repair you will be liable to make payment of any parts ordered for your repair and a calculation of the cost of labour to the maximum of the agreed quoted cost of repair will be charged. We will not release any item back to you until payment in full is received.
If the device is already with us but we have not yet started the repair, you will be responsible for shipping costs back to you.
No Fix No Fee
Our No Fix No Fee guarantee is only applicable if we are unable to provide a fix for the device. To avoid abuse of the free quotes and diagnostics, this is only available to paying customers. Devices that are removed from repair after diagnostics and no repair undergone will be charged a £10 fee to cover shipping costs.
Product Returns
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened, in its original packaging and you can provide proof of purchase. This option is available for 30 days after delivery. Any refunds will be processed with 7 days and you should get your money back within 14 days. For affiliate products, please visit the third-party website for more information on their return/exchange policies.
By agreeing to these Terms of Service, you may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 8 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 9 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 10 – MODIFICATIONS TO THE SERVICE AND PRICES
The content of the pages of this website is for your general information and use only. It is subject to change without notice
Prices for our products are also subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 11 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 12 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
SECTION 13 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 14 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 15 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 16 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 17 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 18 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 – WARRANTIES AND GUARANTEES.
T&Cs of our warranty can be found here: www.what-the-tech.co.uk/repair-warranty
Guarantees/warranties are not insurance backed.
SECTION 20 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Gadget Rehab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 21 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@what-the-tech.co.uk.
SECTION 27 – COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
SECTION 28 – PAYMENTS
We accept payment from all major credit cards, debit cards and PayPal.
All payments are to be made prior to any repair.